A customer service rep can’t solve customer problems if she is preoccupied with her own HR problem at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s article outlines 5 ways implementing Workforce Management Suite will increase the customer service at your business.
Eliminate Coverage Gaps
Customer service 101: Have enough employees to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing circumstances on the fly.
Scheduling Stability Let’s Staff Focus on Customers
Complicated schedules made effortless! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location functionality. Everything you need for simple management of a few to hundreds of employees in any industry. With customizable job coding, you know that you have employees with the necessary skills serving your customers.
Happy Employees Deliver Better Service
Accommodating schedule preferences curtails staff member turnover, thereby raising the overall competence level of the department. Time card self management empowers employees to concentrate on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.
Absence and Overtime Management
Accurately capture and utilize attendance history to identify trends, set alerts for violations, automate time-off requests, and analyze the overall effect of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t suffer due to uncontrolled employee absences or unscheduled breaks.
Manager Super-Vision Of Mobile Staff
Monitor staff member status in real time, from anywhere. See remote staff levels, view current clock-in/out and breaks. Filter by department, supervisor, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Workforce Management Suite have more time to train staff members to give better service.
Express Data Systems offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Express Data Systems ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.