Case Study: Hotel Workforce Management

Today’s case study highlights how the owner of a small hotel won the competitive upper hand by implementing Workforce Management Suite. Our example organization is a 45-room hotel located on the slopes of a small ski resort. For forty years, this facility and...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from continual employee scheduling confusion that had...