An upscale day spa doesn’t just sell hot stone massages and body wraps, they sell an experience—an escape from the tension of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the quintessential spa experience. To preserve a serene setting, there must be order and organization behind the scenes. When a massage client waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing visitors because staff scheduling chaos and just-under-the-surface employee job frustration detracted from what was supposed to be a relaxing, nurturing environment.
The scheduling system was about as outmoded as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When patrons cancelled or rescheduled, or a staff member got sick, she erased and re-adjusted. She would try to text the personnel whose shifts were altered, but sometimes she got distracted and forgot—and even when she remembered, they frequently didn’t get the texts in time. (The twenty-five employees had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an automated scheduling platform to tame the chaos and restore an atmosphere that would let employees cater to their patrons. The owner gave the manager a budget and directed her to research and select the one she thought was best suited for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to complete thorough due diligence with this essential organizational process upgrade, the manager carefully compared features of the leading platforms and saw numerous demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most economical.
Solution — Workforce Management Suite
TimeSimplicity for expedited day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to build schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as easily as full time team members. She doesn’t need to remember to text personnel whose shifts are changed because the system sends notifications automatically. That feature alone is a real game-changer and has transformed the atmosphere.
Job Satisfaction Restored
The system is cloud-based, so all staff can check the schedule anytime from a mobile device. Job codes ensure that the staff members with the needed certifications are scheduled appropriately. Everyone enjoys the time card self-management tools that enable employees to check time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.
Express Data Systems proudly provides the ultimate tool for simplified spa/salon employee scheduling. If you own a spa or salon, we invite you to book a demo of Workforce Management Suite.
Express Data Systems offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Express Data Systems ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.