The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “ordinary” day for The Bayside Hotel, and they trust in a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep a complex organization running smoothly, Bayside faced workforce obstacles that ranged from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their ability to serve guests with personal attention, improved Workforce Management was a serious concern at Bayside. Their ultimate goal was to advance customer service while keeping costs down.
Critical Workforce Management Challenges
The management staff had been struggling to find a hotel employee timekeeping and scheduling system that prevents understaffing, can be adjusted on the fly, keeps all parties informed of scheduling changes, tracks data for DOL compliance, and makes sure that time cards are transmitted on time to the payroll processing service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to devise scheduling strategies that eliminated waste while maintaining a superior standard of service for their guests.
Solution: Workforce Management Suite
- TimeSimplicity for streamlined scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Time and Attendance Made Easy With TimeWorksPlus
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering improvements during the very first pay cycle. With mobile access built in, TimeWorksPlus allows team members to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly minimizes missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity, the scheduling component of Workforce Management Suite has transformed the scheduling process for Bayside managers and employees. It provides managers smart tools for simple, hassle-free scheduling and allows employees to take over many tasks previously done by managers. Bayside managers are amazed at how easy it is to construct, save, and adjust recurring schedules.
Employees and management appreciate the automation and centralization of scheduling operations. Employees submit schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has approved a schedule change, TimeSimplicity alerts the worker; eliminating phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and boosted labor force efficiency.
Employee hours are controlled with customized system notices and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling exactness.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, cut down labor costs, and maintain regulatory compliance.
Express Data Systems offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our Express Data Systems ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.