Coat and Thai is a stylish Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It copes with the complications common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s lone manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an all-consuming burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The restaurant has team members working from 5:00 a.m. until 2:00 a.m., seven days a week, exacerbating the logistics of scheduling.
Additional complications included maintaining adequate staffing for every shift, adapting schedules to unexpected surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any business.
Workforce Management Suite Sweetens the Sour
Coat and Thai concluded that the first order of business was automating employee time and attendance. TimeWorksPlus allows staff members to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing team members to transition in and out of shifts with increased efficiency.
Customers are enjoying better service, and Coat and Thai has put an end to costly guesswork and back-dating when congestion forced employees to skip clocking in. Mobile clock also allows their head chef to clock in off site when purchasing produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a decline in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Workforce Management Suite, staff members often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Workforce Management Suite PunchLogic, busy staff members are only given logical options when accessing the clock in system to reduce mistakes, compile better records, and expedite payroll.
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the supervisor would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, associates simply place requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is approved, TimeSimplicity automatically informs the appropriate employees. Since the transition, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling simple so classifications such as the age requirement to serve alcohol don’t get overlooked during shift swaps or replacements.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined restaurant scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
The team members love the Virtual Trade Board because it has significantly reduced the time it takes to manage work schedules and submit time cards. Many staff members are college students whose schedules change each semester. Adapting schedules to better provide staff flexibility has significantly improved worker morale and reduced turnover.
Positioned for Growth
The owners of Coat and Thai are better prepared for planned expansion into new venues and franchising. With a handle on the complexities of crew scheduling, and seamless integration with payroll, owners and management can now focus on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting allows the organization to monitor and adapt to changes while reducing expensive overtime, scheduling conflicts, and peak service emergencies.
Most importantly; employees are happy to participate in the growth of the organization and share their enthusiasm with their increasingly satisfied customers.
Express Data Systems offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.