Smart Scheduling for Hotel and Hospitality
Express Data Systems helps hotel boost their bottom line with automated scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise chaotic operation running smoothly, Bayside faces staff challenges that range from last-minute sick leave to schedule changes to unexpected overtime. With their reputation resting squarely on their capacity to serve visitors with personal attention, workforce management is a leading concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Daunting Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that eliminated understaffing, could be adjusted on the fly, kept all parties notified about scheduling changes, tracked data for DOL compliance, and made sure that time cards were transmitted on time to the payroll processing service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed reliable data to develop scheduling strategies that eliminated waste while maintaining a distinctive standard of service for their guests.
Bayside needed a hotel employee scheduling solution that would meet scheduling targets while offering greater flexibility for associates and less busy work for managers.
Time and Attendance Made Easy With Express Data Systems
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has transformed the scheduling process for Bayside managers and employees. It delivers supervisors smart tools for manageable, hassle-free scheduling and empowers employees to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for automated scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access delivers employee access and management control.
Employees and management welcome the automation and centralization of scheduling operations. Employees place schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has authorized a schedule change, TimeSimplicity alerts the associate; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and boosted staff efficiency.
Employee hours are controlled with customized system warnings and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling accuracy.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, curtail labor costs, and maintain regulatory compliance.
Express Data Systems offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our Express Data Systems ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.